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SAP Successfactors: Transforming HCM to HXM | MDSap

Traditional Human Capital Management (HCM) as we know it is changing with the times to embrace the philosophy of employee experience, and positioning it as equally important to customer experience. In this new experience economy, SuccessFactors has shifted from a transactional system to an experience-based system. Since SAP is so well known for integrated talent management, the team decided to “redefine the market” – introducing the category of Human Experience Management (HXM). HXM presents a shift in mindset, design, and architecture that puts employees at the centre of business and prioritises experiences so that employees are not only able to be productive but be their best selves and reach their highest potential.

There have been countless changes in the way we work since the COVID-19 pandemic, and now, more than ever the needs of individuals need to be front and centre. HXM gives employees the ability to work autonomously, in the driver’s seat of their own career journeys while also securing organisational agility amidst changing circumstances. By surfacing tools when and where employees need them, employees can spend more time on the work that matters most. At the same time, leaders and managers can check in with pulse surveys to see how employees are doing and quickly make changes to deliver the best experience possible.


The most important asset of every business is its employees, and developing, engaging and retaining employees in a highly competitive market is becoming a critical success factor. Thankfully SAP SuccessFactors has developed a market-leading application that delivers a complete set of talent management solutions, plus robust workforce analytics and planning with a next-generation core HR solution that improves executive insight and decision making.

At its core, the SAP SuccessFactors HXM Suite is a global, cloud-based human resource management software system, but it is evolving to help people and businesses thrive in the experience economy.

The suite is organised into four categories:

  • Employee Experience Management: Provides solutions for employee engagement, lifecycle feedback, staff survey analysis, and benefits package optimisation.
  • Core HR and Payroll: Provides global HRIS as well as software for payroll, admin, time and attendance, HR help desk, and more.
  • Talent Management: Provides tools for recruiting, onboarding, performance management, compensation, learning, and succession and development.
  • HR Analytics and Workforce Planning: Provides powerful, embedded HR analytics and reporting tools for strategic HR planning.

The Human Experience Management (HXM) element of the suite takes HR processes and decisions beyond simply facilitating transactions, to reimagining employee experiences in ways that accelerate productivity and business growth.

Greg Tomb, President of SAP SuccessFactors explains: “At SAP, this means redesigning experiences with the end-user in mind across the entire HR ecosystem. In other words, creating experiences that allow candidates, new hires, recruiters, employees, managers, and HR leaders to do things more quickly and easily so they can be more productive”.


The SAP SuccessFactors Human Experience Management (HXM) Suite builds on SAP’s existing cloud HRMS to better serve employees and business owners. It is based on four key pillars:

Experience first approach

Deliver an intuitive user interface that’s personalised for each employee. Eliminate HR silos and present the right guidance and recommendations at the right time to create an engaged, high-performing workforce.

The “what” and the “why”

Understand how employees feel and why by combining feedback and experience data (X-data) with operational HR data (O-data). Use these insights to improve employee experiences in every moment that matters.

Depth of strategic HR capabilities

SAP SuccessFactors is the most trusted partner for strategic HR, with deep and innovative capabilities. Powered by an intelligent algorithm, the mentoring offering provides immediate recommendations based on factors such as skills, competencies, job title, department, manager, location, and the personal preferences and focus areas of mentors and mentees–instantly performing a task that can take up to three weeks.

Open platform and community

Tap into the power of SAP and their robust partner ecosystem to augment your SAP SuccessFactors capabilities. Integrate with a wide range of solutions – from AI-powered scheduling to finance solutions – on an open, extensible platform.


SAP SuccessFactors suite consists of many integrated modules that you can build out according to business priorities and specific challenges. Modules specific to employee experience include:

SAP Work Zone for HR

The newest solution to be added to the SAP SuccessFactors HXM Suite is SAP Work Zone for HR, a digital workplace solution that is entirely individualized so employees can access everything they need from one place. On average, many employees use 10 or more applications to do their work. SAP Work Zone for HR connects experiences across SAP SuccessFactors, SAP, and their extensive partner ecosystem to streamline work and intelligently retrieve relevant content, recommendations, insights, and actions. In addition to out-of-the-box content, customers can create workflows that span multiple products and experiences, both HR-related and beyond, that are all fit for unique purposes, such as custom integration cards, guided experiences, workspaces, and more. Employees can also fully configure their experience so that it suits them best.  The result: smarter, faster, more agile workflows and greater individualisation for employees.

Employee Central

Employee Central is SuccessFactors’ core HR module. It’s fully configurable and able to be managed through the user interface. Supported business processes include core HR functions, employee and manager self-service with automated event selection and workflows, and customizing and localizing functions work assignments and payments. This cloud-based human resource information system (HRIS) can help you automate HR processes, ensure compliance, and build meaningful relationships with employees, contractors, and contingent workers.

Employee Central Payroll

SAP SuccessFactors Employee Central Payroll is built using the SAP Payroll engine, which is meant to handle highly complex payrolls. With SAP SuccessFactors Employee Central Payroll, you automate and accelerate processing, reduce risk, and simplify payroll management.

Time and Attendance

SAP SuccessFactors Employee Central Time Management is for organisations that need global absence management capabilities with support for time tracking and overtime calculations.


Transform recruiting into a continuous, strategic part of your talent strategy with the only end-to-end recruiting solution that helps you attract, engage and select better candidates and then measure the results.


SuccessFactors makes onboarding a strategic process that improves job satisfaction, time to productivity, and first-year retention by guiding hiring managers, empowering new hires, and connecting onboarding to other key talent management activities.

Performance and Goals

Communicate strategy, create meaningful individual goals across the organisation and focus employees on what matters, while enabling executives to monitor goal progress in real-time. Then reward, measure and tie employee performance to business results, streamline the performance appraisal process and enable meaningful feedback.


Pay your people based on achievement, establish a pay-for-performance culture – retain top talent and increase productivity across the organisation. Calibration drives better compensation decisions and objective ratings.

Succession and Development

Anticipate and plan for staffing changes and assure the readiness of employee talent at all levels. Align learning activities with competency gaps to arm your workforce for current and future needs. Improve motivation with continuous development and career planning.


Develop a comprehensive learning strategy with a complete learning management solution (LMS) that enables you to manage, develop and deploy instructor-led, formal and social online training. Our Content-as-a-Service (CaaS) solution eliminates your need to manage the infrastructure, bandwidth and delivery, management, security and updates for all of your e-learning programs.

Workforce Planning

Leverage in-depth workforce information and benchmarks to assess readiness to execute strategies, forecast the impact of business decisions, mitigate risk and take action.

Workforce Analytics and Reporting

Deliver actionable, quantitative insights to your business leaders with a powerful combination of talent and business data that produces information. Creates a catalyst for positive change in the business.


Improve employee productivity and teamwork by combining collaboration, communication and content-creation tools with a private social network for your organisation. Jam’s remarkably simple video and screen capture let everyone share his or her expertise – even right from a mobile device.


Finally, let’s not forget Qualtrics. Qualtrics has become a powerhouse in the Customer Experience and Employee Experience market.

Qualtrics helps businesses improve the employee experience by helping managers and leaders understand what’s happening in their organization and why. Behind the Qualtrics survey and analytics system, there is a robust system to capture “intercepts” and then trigger activities when certain things happen. This means the Qualtrics platform (whether integrated into SuccessFactors or not) can identify when an employee sentiment is low, troublesome, or dangerous – and then immediately trigger an email, system transaction, or update in another system.

The following features focus on improved employee experience:

  • Flexible survey creation: Access best-practice engagement surveys or build your own with our flexible survey builder.
  • Role-based dashboards and reporting: Empower your leaders and managers with personalized dashboards mapped to your organization’s structure.
  • Built-in, customizable impact reports: Know where to focus your attention and which actions to take to improve employee engagement immediately.
  • Guided action planning: Track improvements with action planning tools to ensure the changes you make drive results.

Contact us for more information and expert advice on SAP SuccessFactors.

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